memberplanet to Exhibit at the North American Interfraternity Conference Annual Meeting and Foundation for Fraternal Excellence's Seminar
memberplanet will be exhibiting its membership management software and fundraising solutions at the North American Interfraternity Conference (NIC) Annual Meeting of Members and Foundation for Fraternal Excellence's (FFE) Seminar, Aug. 11-14, 2019, in Indianapolis, IN.
Why Fraternal Foundations and Organizations Choose memberplanet:
We solve challenges for the fraternal community and empower them to manage members, engage supporters, and grow membership. Our 30+ national partnerships help us provide dynamic solutions for fraternal foundations and organizations:
The Hub – provide a home for your members with easy-to-maintain, memberplanet-powered websites. The Hub maintains brand integrity across chapter templates, and members can log in to access self-service tools.
Funds Multiplier – reach more people and raise more funds for any type of campaign. Fundraising and event microsite templates are easy to customize and promote with feature-rich marketing tools.
Alumni Access – the platform provides both chapter and alumni leaders with the tools they need to grow membership. Promote networking, fundraising and events, and simplify dues collection to keep members active even after graduation.
Fraternal leaders at headquarters can conveniently manage chapters, maintain brand consistency, gain financial transparency, and empower chapter and alumni leaders for success, all from the same platform.
Visit the memberplanet booth or schedule a call with our team to learn how the platform can help your organization succeed.
memberplanet is exhibiting our association management software (AMS) at the 2019 ASAE Annual Meeting & Exposition August 10 - 13 in Columbus, Ohio!
Why associations choose memberplanet: Manage, engage, and grow your association with memberplanet’s powerful AMS. Track activity, view reporting, gain high-level organizational visibility – all in one spot – so your staff can spend less time on admin tasks and more time growing your association and driving value.
Save time and resources, increase productivity, and maintain brand integrity. Gain visibility over you entire organization with an integrated, cloud-based AMS!
Come to Booth #1550 to learn more!
It’s a point of pride to be recognized within your own community for two consecutive years! memberplanet earned third place in the Tech Tribune’s 2019 top five ranking of the best tech startups in Torrance, CA. We’re proud to be recognized for our dedication to our clients’ growth and rewarded for our focus on simplifying membership management.
We strive to continuously improve our platform by utilizing input from our clients and the challenges their administrative users face. That enables us to deliver solutions based on real-world situations. We’re incredibly proud of the fact that our platform is customizable to your workflow processes, which allows us to serve a wide range of organizations across multiple industries – it’s what makes us different. We’re excited about the local recognition and look at it as a confirmation that we’re doing something right.
Ready to take your organization to the next level? Schedule a demo with our team to learn more about our powerful platform.
Updated since original publication on 04/24/18.
About 90 percent of text messages are read within three minutes, and the open rate for SMS text is as high as 98 percent, according to Gartner. This is probably common knowledge if you’re a marketer or communications professional, but those who are in charge of day-to-day membership operations, communications, and events should also take advantage of this.
While there’s no shortage of mass text messaging apps in cyberspace, the main benefit of using an integrated platform is that you get the metrics you need associated with membership. There’s no wasted time in exporting contact lists, uploading to a separate text messaging app, then downloading and filtering data based on opens and responses. A true membership management solution houses all of that functionality in one system, making multi-channel communication more efficient, convenient, and productive.
Group text messaging can be incredibly useful, but it can also be overused. Here are four main guidelines to stick to when deciding whether or not to email or text members or other administrators in your organization.
1. You have an urgent announcement
Before you send your mass text message, ask yourself: Is this urgent? The reason SMS open rates are so high is because the majority of people, including your members, have their phones close by. It only takes a few non-urgent messages before they’re annoyed with the frequency of your sends. Just like mass emailing, consumers have the capability to opt out of mass text messaging – so text sparingly and only when there is real urgency. If you think your message can wait to be read, use email.
2. Your message is short
Even if you have an urgent message that you need to broadcast, it’s still safe to say the average person doesn’t want to scroll through paragraphs in a text message. A good rule of thumb is keeping within the character count of a Twitter post. You can always send a detailed email, then if necessary, send a text that mentions the subject line and to check the email for full details.
3. You need an immediate response
When you are looking for a quick turnaround on responses, text messaging is the way to go. Viable mass text solutions differ from regular text messages and group chat apps – even if you text multiple contacts, only you will receive their responses (unlike those annoying text chain messages).
4. The time is right
Lastly, it’s common courtesy to send and schedule texts during regular business hours, unless you’re running a widely publicized event or campaign and your contacts expect messages from your organization. I can’t speak for anyone else, but my Saturday mornings are pretty sacred.
Stick to the best practices above, use common sense, and you’ll be golden. memberplanet’s Broadcast feature lets administrative users send SMS text messages and email simultaneously, from a custom text number (so your members or constituents can tell it’s coming from your organization). You can learn more about this feature and our fully integrated membership management platform by scheduling a demo with our team.
Membership is an organization’s most valuable asset. Without loyal members, your group will cease to exist. That is why it is so important to allocate a significant portion of your budget, time, and focus to retaining existing supporters while also adding new ones. Every expert has tips for success, but these are by far the best ones I've seen organizations make use of in spanning my 20 years of experience.
1. Define your value proposition
Your organization’s value proposition can be defined as the answer to the question: Why should I choose this organization over another? It’s your key differential, your competitive advantage, and what members should refer to when they explain why they chose to join. Being able to identify and drive value will help you build the foundation for your marketing strategies and materials – it should be front and center on your website. In order to sell it, you need to make sure all of your staff, volunteers, and members know and understand what it is – if they can’t, then what you consider to be your organization’s most unique quality might not actually be all that unique.
2. Market where your members are
This doesn’t just mean in physical location sense. The key to gaining and retaining members is to stay constantly visible, including digitally. Be present on the social media channels and online groups they’re in. Advertising in industry-specific publications and participate in industry-related events. As a leader of your organization, you should be viewed as a credible source in the space. If you’re not constantly marketing your group on and offline, how will your members know who you are?
3. Leverage a member referral program
No marketing strategy can beat personal recommendations and word of mouth. Great referral programs leverage members who are advocates of your organization. Your advocates should be willing to promote all the benefits they’ve gained by being a loyal member. If you haven’t pursued this before, make sure the process is simple and easy for your members to recruit on your behalf by providing relevant materials and incentives for doing so. Incentives can come in the form of free entry to an event or a discount on their membership.
And if you are already utilizing this strategy, track its success and seek ways to continue to improve it. Always keep in mind that your constituents are your greatest assets. Make sure they are well equipped with training to answer questions and positively represent your organization.
4. Keep your existing members happy
Retaining your current members is even more important than obtaining new ones. Nothing defines a successful organization more than loyal supporters. The fewer you lose, the easier it will be to reach your growth goals and the less resources you’ll have to spend to do it. The key to maintaining your current membership base is to always drive value. Secondary to that is making it convenient to remain as a member of your organization. It’s critical to continually communicate your value to members, whether it’s through marketing automation, event notifications, email campaigns, or social media posts. Listen to your members as well – get feedback and their thoughts on how well you’re providing value. Take that information to further improve your value proposition and stay relevant in our ever-changing technological and social landscapes.
These four tips can help an organization not just stay current in appealing to younger demographics, they also ensure that it continues to excel and deliver membership that is valuable and accessible. To learn more about how memberplanet can bolster membership for your organization or association, schedule a demo with our team.
The days of cash being king are over. Unless you’ve been living under a rock for the last couple decades, you’ve noticed a societal shift toward electronic payments. What does this mean for you and your organization? Ignoring this trend can seriously hurt the future growth of your organization, whether you’re managing a local nonprofit, chapter of a multi-level association, golf club, or any other group. Credit card processing fees may seem like a deterrent, especially if your group consists of volunteers, but the benefits are enough to outweigh whatever costs you incur – and we have proof. Check out these five payoffs of accepting electronic payments.
1. Appeal to a wider audience
Studies indicate that more than 70% of Americans have at least two credit cards. Even more compelling is that 60% of consumers pay with credit cards instead of cash. This means that accepting credit card payments increases your ability to attract potential members or donors who find electronic payments more convenient. You can connect with a larger audience to recruit and build your group, reach more donors for your campaigns, and increase ticket sales for your events.
2. Increase revenue
Appealing to a wider audience translates into higher revenue. Research shows that people are willing to spend more on their credit cards than when making cash purchases. This has obvious benefits for fundraising campaigns, as it can lead to bigger donations from individuals. The New York Times cites several studies that demonstrate the increase in spending with credit versus cash of at least 5-10%. In one study, graduate students paid nearly double the price for a sporting event ticket when paying with a credit card!
3. Direct deposit increases cash flow
If you’re paying out of pocket to reserve a venue for your organization’s event because members couldn’t pay in advance, that’s a cash flow issue. Accepting electronic payments increases cash flow by limiting the time it takes for money to appear in your account. Instead of waiting for members or donors to mail a check, then depositing the check, and then waiting for it to clear, funds can be deposited directly into your account and processed quickly. This also removes the burden of holding onto large cash sums until you can make a deposit.
4. Build credibility with credit cards
5. Simplify recurring payments and donations
Group members and donors can set up recurring membership payments and donations. memberplanet makes this easy by allowing you to accept electronic payments that will be processed and deposited directly into your designated account. Simplifying the payment process makes it easier to collect membership dues and retain current members, and is beneficial for collecting donations during fundraising season.
Accepting electronic payments simplifies the exchange of money for you and anyone you collect payments from. This is beneficial and convenient for collecting membership fees, receiving donations, and selling event tickets or any other product or service your offer. With an evident shift from cash to credit, it is essential to offer a variety of payment methods in order to retain members, grow your organization, and maximize potential contributors to your group.
Ready to get started? Log in to memberplanet and set up your account to collect electronic payments.
Updated since original publication on 05/20/17.
There’s no question about it – you need to collect online payments and give your staff the tools to do so as well. But how you do that can affect the membership experience, efficiency of administrative operations, and your financial transparency.
Integrated payments technology provides a solution that ties together your online payment processing, your membership data, and administrative tasks – to get them working autonomously and in sync. The result is a more seamless experience for your members and efficient workflow for your staff.
Take for example these benefits that integrated payments can provide to your organization, and further elevate its performance.
Enhanced membership experience
You’re always striving to provide your members – your customers – a secure and modernized payment experience. An integrated payments solution can connect your member database with online payment processing functionality. Your members benefit from convenient options to pay how, when, and where they want. Your organization can offer one-time payments, recurring and installment payments for dues, fundraising, event ticketing, or anything else – and your organization’s branding stays front and center on every form or website page.
Bank-grade security features keep your member data uncompromised, ensuring that your brand remain trustworthy. Payment and personal data are tokenized and encrypted and can only be deciphered by the issuing bank during authorization.
When combined with a members-only website, you have the ability to give members the customized view they’ve come to expect. Upon logging in to your website, they can manage their account and view personalized info that matters to them.
Frictionless join and renew process
Do you make it easy for people to join your organization? Is it as frictionless as possible for existing members to renew? The right integrated payments solution supports your member onboarding and application process and simplifies it. Whether new members need to go through a complex approval process or are systematically approved, you can capture the member data you need from one place. The technology can employ integration points on the back end for a dynamic approach, so those looking to join or renew can access the same URL – even if you offer multiple types of memberships at various prices.
Integrated payments technology also contributes to increasing member retention rates with features such as auto-renewal, saved payment methods, and card updater services, which automatically replace an expired credit card on file for uninterrupted recurring payments.
Eliminate inefficiencies for your staff with a solution that streamlines and automates administrative operations. Manual data entry, correcting human errors, and downloading info from one program to upload it to another can take hours out of the work week. Integrated payments technology consolidates the tools you need – email marketing, text messaging, online events management, fundraising capabilities, and financial reporting – on one platform. All that time spent on managing multiple programs, which also incur additional expenses, would be better spent on providing the best value to your members.
The memberplanet solution
Our payments technology is fully integrated with a suite of membership, communication, fundraising, and event tools on our platform. You and your staff gain actionable insights with real-time reporting and a centralized database of membership for both your members and potential members. A third-party payment processor won’t consolidate your data for you, which is why memberplanet’s integrated payments solution reigns superior. Streamline operations, spend more time on your mission, and keep a better pulse on your organization – schedule a demo with the memberplanet team to learn more about how we can help you manage, engage, and grow.
Autumn is a great time; the leaves are changing, the days are growing shorter, and for many PTA leaders, that means fundraising events. From PTA-only events to community-wide fundraisers, you want them all to be as successful as possible. Managing and promoting your event online is the surest way to boost your turnout. It allows you to track RSVPs, collect funds, and follow up; you can also share an event page on social media to increase its visibility, and have your members do the same on their social media. It’s time to stop using Excel spreadsheets to track RSVPs, emailing maps and directions to attendees, and hoping that your flyers are seen. Follow these instructions for setting up your next fundraising event online, including personalizing it to your needs, adding RSVPs, and sharing it via social media.
Create an event on memberplanet
3. Click Save & Customize
Personalize your event page: Adding a personal touch to your upcoming fundraising event is a great way to boost excitement, and better establish a connection to your group. The more engaged members are in an event, the more successful it will be.
4. On the Event Page features list, select Customize With Videos, Images, & Other Content
From here you can customize the following:
5. To edit each section, simply click on the section and make desired changes
6. When finished, hit Save & Close
7. To publish your event site, click the Publish Now button
Here’s how to create a clickable button to your event site, which you can share on an external site:
A shaded box will contain the HTML code for your button.
3. Copy the entire segment, and paste it into your website
Send thank-you messages - they’re the cherry on top
The thank-you message, regardless of its iteration, will always have a more powerful reach than fathomed. Volunteer leaders can create a personalized thank-you message that they set and forget, and it will automatically send when members RSVP to events. It’s worth spending a few minutes on this because it will consistently resonate with members and deepen their connection with the group.
This is where admins can craft a custom thank-you message.
4. Select the Save & Close button
These event site features are designed for PTA leaders to make the most of their next PTA event as well as their time. Create larger turnouts, take advantage of simpler event management, and then reap the rewards, which will be passed directly to those who need them most: the students.
PTA Simplified is a series of tips for PTA and PTO leaders to get the most out of a powerful association management system – to manage, engage, and grow their membership all year long.
Updated since original publication on 10/20/17.
When a new school year approaches, back-to-school time is without a doubt one of the busiest times for a PTA. There's the stress of adjusting to early mornings, new routines, and the withdrawals of summer. On the flip side, it's rewarding to see PTA efforts in full swing, and it can be a ton of fun when they're effectively orchestrated. To help you get a head start, we’ve put together the three best ways to organize your fall fundraiser, the first major event for many PTAs. Learning your 1, 2, 3’s has never been so easy.
1. PTA member with a plan: plan ahead
Organization is your golden ticket to running an event smoothly, and you not pulling your hair out. Create a checklist with basic items (budget, timeline, materials, etc.). Your fellow PTA members will look to your leadership to steer the planning process and keep them in the loop of what their roles are. Using online surveys to gather feedback, consolidate detailed information that’s pertinent to your event, and ask for volunteer signups can help cut down time on the back-and-forth correspondence between you and your members.
2. Keep it inviting: Send event invites
The sooner you get the word out about your event the more likely it is you’ll see a high turnout. We suggest sending invitations six to eight weeks before the event (or right at the beginning of the school year) so attendees can mark their calendars. It's also a best practice to send a second round of invitations a couple weeks later to those who have not RSVP'd yet. Our event module allows you to create an event site and send invitations. (You can even add your own PTA logos and images!) We recommend using our Smart List feature to target people on your guest list. Smart Lists let you generate email lists for a specific set of people based on platform data. For example, if you sent out an invite to get RSVPs, your next email can target those who replied “Maybe” or those who didn't reply yet. As your event date draws near, you can use the event site to post updates and answer any questions guests have. Increasing your engagement efforts beforehand is a great way to build anticipation so everyone is as excited about the event as you are!
3. Sharing is caring
Social media is one of the best marketing tools around, and best of all, it's free! After you've created your event page, use the social sharing icons available to share your event directly from the platform. Ask your PTA members to share on their social pages as well. Each member has a personal and varied network that will increase awareness of the event, and likely boost attendance. The more people share, the more free publicity you get for your event and your PTA efforts. Along with social media, make sure to ramp up your marketing efforts and spread the word via email flyers, posting information around your community, and publishing announcements on your school or group's website.
Remember to make a plan, send your invites, and spread the word. Most importantly, have fun. The hallmark of a successful event is being able to enjoy yourself alongside your guests.
Our event functionality, donation and email campaign features, and online payment options make it easy to plan for your entire year. So, what are you waiting for? Happy planning!
PTA Simplified is a series of tips for PTA and PTO leaders to get the most out of a powerful association management system – to manage, engage, and grow their membership all year long.
Updated since original publication on 10/12/17.
Organizing a successful event is never without its challenges. Lucky for you, part of being a group leader means pulling it off without breaking a sweat. Whether you’re creating more membership value, recruiting new members, or hosting a meeting to communicate your agenda, use an event as a time to showcase your organization at its best. Event planning doesn’t have to be stressful. Following a few key steps (and taking a few deep breaths) can make the whole process more enjoyable.
1. Commit to a committee
Planning an event is much easier if you have a team to support you. If your group doesn’t already have an event committee, consider asking at least one or two people to volunteer. It will allow you to delegate tasks and benefit from the input and expertise of others. Establish a committee in the early stages of planning your event. This way, everyone can be on the same page from day one.
2. Plan ahead
Depending on the type of event you’re hosting, start planning at least four to six months in advance. If you already know you’ll be doing an annual event, put it on your event committee’s calendar. This will give you time to lock down a venue, a caterer, a keynote speaker, or any details that are critical for your event. Give yourself an adequate buffer between planning and execution. Don’t be afraid to multitask, but anticipate event overlap, so separate committees can work in tandem.
4. Make a checklist
Once you know why you’re hosting an event, you can start planning everything else. Organization is crucial to making sure the event runs smoothly, so create a checklist before carrying out your plan, and make sure you stick with it. A discussion board can be a valuable tool because it will keep your event committee on track and informed of how plans are progressing.
Here are some basic items to help you start your list:
Creating an event page allows you to post updates and pictures as well as answer questions that guests may have. Increasing communication and member interaction is a great way to build anticipation and boost attendance.
6. Stay organized
This is the most important thing you can do to avoid mistakes and limit the stress of event planning. Keeping track of RSVPs, their plus-ones, meal selections, food allergies, and add-ons like raffle tickets and more can be a daunting task. Member management software streamlines this by allowing guests to RSVP and purchase tickets online. Event organizers benefit by having all of the necessary information in one location that they can access from virtually anywhere. A month before your event, plan a weekly check-in with your event committee. Increase it to daily check-ins the week before the event to ensure that everyone is on the same page.
7. Have fun!
You’ve worked hard to create the perfect event, and now it’s time to profit from a job well done. Remember to make a plan, set a goal, and stay organized. Most importantly, have fun! The hallmark of a successful event is being able to enjoy yourself alongside your guests.
Our event functionality, donation and email campaign features, discussion boards, and online payment forms make it easy to plan for your entire year. Ready to get going?
Updated since original publication on 5/05/2017.